A Great Stay Starts With a Great Sleep
No matter how friendly your staff or how many extras you offer, an uncomfortable bed can ruin a guest’s stay. Sleep-test your mattresses — how did you feel in the morning? Not everyone wants a rock-hard bed; overly firm mattresses can worsen back, hip, shoulder, or neck issues. A thin mattress cover won’t help. Instead, invest in quality memory foam toppers. They’re easy to store and can be added quickly if a guest reports discomfort. And don’t expect guests to fix it — have housekeeping remake the bed. Because no matter how great everything else is, a bad night’s sleep means a bad review.
29 Aug 2025 - Jane Hill, freeonlinbooking UK team -
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