Hot Tips!

Two words. Big impact: “Welcome back.”

It’s a small phrase, but it can make a big difference. Always check if a guest has stayed with you before. If they have, greeting them with a warm “Welcome back” instantly creates a personal connection. It shows you remember them, and that matters — no one likes to feel forgotten or like just another booking. That moment of recognition makes guests feel valued and at home. They’re more likely to return, and also more likely to tell others about their experience. A simple gesture, a lasting impression.