Spot the pattern, solve the problem
Take a closer look at the timing of guest complaints — are they happening more often during certain check-in or check-out times, or on specific days of the week? Identifying patterns can help you pinpoint problem areas and make simple changes to improve the guest experience before issues arise. A little data insight can go a long way!
3 Jul 2025 - Jane Hill, freeonlinbooking UK team -
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