Offer a free arrival drink
After a long journey, a complimentary drink on arrival can be a welcome surprise for guests. This could be offered in a bar or lounge area, or even delivered to their room, creating a more personal and memorable experience than standard in-room facilities. Whether it’s tea, coffee, juice, or something a little celebratory, small touches like this help guests relax, feel looked after, and are more likely to be mentioned in reviews or shared with friends and family.